Overview
You can return most products within 7 days of delivery, unless otherwise specified in the individual product listing. If more than 7 days have passed, we are unable to offer a refund or exchange unless the item arrived damaged or defective.
Some products may have different return periods, restrictions or conditions, as stated on their individual product listings. Where specific return conditions are provided in a product listing, those conditions apply to that product, subject to applicable consumer protection laws.
To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging with all parts and manuals. Please keep your receipt or order confirmation, as we need proof of purchase.
Items We Cannot Take Back
Unless otherwise specified in the individual product listing, we cannot accept returns of:
- Products that have been installed, wired up, powered on or used.
- Products damaged by misuse, incorrect installation or modification.
- Items with missing parts or packaging, for reasons not due to our error.
- Special-order or custom-configured items.
- Gift cards and downloadable products.
A partial refund may apply to returned items that are not in their original condition, where a return is otherwise accepted.
These restrictions do not limit any rights or remedies available under applicable consumer protection laws.
How to Start a Return
- Contact us through our Contact Us form with your order number and the reason for the return.
- We will reply with a return authorization and the address to send the item to.
- Pack the item securely in its original packaging and ship it with tracking.
Important: Please do not send your purchase back to the manufacturer, and do not send anything without a return authorization, as we may not be able to process it.
Damaged, Defective or Incorrect Items
Please inspect every delivery before you sign for it. For freight shipments, note any visible damage on the carrier’s receipt.
If an item arrives damaged, defective or not what you ordered, contact us within 3 business days of delivery with your order number and clear photos. We will arrange a replacement or refund, and we cover the return shipping in these cases.
Refunds
When we receive and inspect your return, we will email you to confirm that it arrived and to tell you whether the refund is approved.
If approved, we will refund your original payment method within 5–10 business days. Your bank or card company may take additional time to post the refund.
If your refund hasn’t arrived:
- Check your bank account again.
- Contact your card company, as it can take time for a refund to post.
- Contact your bank, as there is often some processing time.
- If you’ve completed these steps and still haven’t received your refund, please contact us through our Contact Us form.
Exchanges, Sale Items and Cancellations
Exchanges
We replace items only if they are defective or damaged. Contact us through the form and we will tell you how to proceed. If you need a different item, return the original for a refund and place a new order, subject to the applicable return conditions.
Sale / Clearance Items
Only regular-priced items may be refunded. Sale or clearance items are final unless otherwise specified in the individual product listing or required by applicable law.
Cancellations
You can cancel an order for free before it ships. Contact us as soon as possible, because items leave our warehouses quickly. Once an order has shipped, the returns process above applies.
Return Shipping and Help
Return Shipping
You pay the cost of shipping a return, and original shipping charges are non-refundable, unless the item arrived damaged, defective or not as ordered, or applicable law requires otherwise.
Restocking Fee
A 15% restocking fee may apply to returns that are not our error, unless different conditions are specified in the individual product listing.
Shipping Insurance
If you return an expensive item, we suggest a tracked shipping service or shipping insurance, as we cannot guarantee we will receive an item lost in transit.
Need Help?
Use our Contact Us form with any questions about refunds and returns.